Shipping to the US typically takes 1–3 business days. However, for certain products, delivery may take up to 15 business days depending on availability and logistics.

We accept returns within 14 days of delivery. Items must be unused, in their original packaging. To start a return, please contact us at info@surpriseforpets.com.

We accept major payment methods, including PayPal.

If your order arrives damaged or incorrect, please contact us within 48 hours with photos. We’ll resolve the issue with a replacement or refund as soon as possible.

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed or shipped, we may not be able to make changes.

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.

Yes, once you place your order, you will receive an order confirmation email with the details of your purchase. You’ll also get a separate email once your order is shipped.